AI consulting · Canaries

Artificial intelligence consulting for companies in Las Palmas and the Canary Islands

The Canary Islands are not a smaller version of any mainland market. Tourism accounts for 37.7% of the region's GDP and 42.3% of its employment, according to the IMPACTUR study Exceltur produces with the Canary Islands Government (5 May 2026), and it pulls along a fabric of retail, hospitality, transport and services that deals with customers in English, German, French and Spanish every day. Spain's statistics office counted 146,001 active companies in the archipelago on 1 January 2025, among them 25,775 in retail, 15,124 in hospitality and 10,052 in transport and warehousing (INE, Central Business Register, 11 December 2025). On top of that sits Atlantic logistics: the Port of Las Palmas handled 1.43 million TEU in 2025, 17.32% more than the year before, and the five ports run by its Port Authority carried more than two million cruise passengers for the first time (Las Palmas Port Authority year-end figures reported by Canarias7, 26 January 2026). Summum IA works with companies across both provinces, Las Palmas and Santa Cruz de Tenerife, deploying voice and chat agents that handle several languages, RAG systems over internal documentation, and automation for the administrative workload island operations multiply. The group has an office in Las Palmas de Gran Canaria and works with companies across both provinces; everything else runs remotely, which here is not a compromise but the normal way to work.

Reference regulationRegulation (EU) 2024/1689 (AI Act) — Art. 50 from 2 Aug 2026

Target profileTourism and accommodation, retail and distribution, port logistics and services across both Canary provinces

FormatDiagnosis and rollout of multilingual agents, RAG and document automation, remote with occasional on-site presence

The first driver of AI demand in the Canaries is tourism, though not for the reason usually pitched. Tourist spending in the archipelago reached 23,185 million euros in 2025, 3.9% more than the previous year, and it concentrated in Tenerife (39.4%) and Gran Canaria (27.1%), according to ISTAC (16 February 2026). That split is precisely why this page covers both provinces rather than a single island. The same body notes that visitors from the United Kingdom, Germany and the rest of Spain contribute the most spending, which means hotels, inbound operators, car rental firms and retailers routinely serve customers in three or four languages. A voice or chat agent trained on the property's own vocabulary handles the booking, the date change or the transfer question without needing someone on shift who speaks German at eleven at night. It is a less glamorous use case than most, and a considerably faster one to pay back.

The second lever is the documentary workload the archipelago imposes. The five ports run by the Las Palmas Port Authority moved 36.52 million tonnes in 2025 (Canarias7, 26 January 2026). Behind that figure sit customs clearances, single administrative documents, certificates of origin and delivery notes that an equivalent mainland company never has to touch. Then there is the archipelago's own framework: Law 19/1994 of 6 July, amending the Canary Islands Economic and Fiscal Regime, created the Canary Islands Special Zone in its Title V, and transactions carried out in the Canaries are invoiced with IGIC, the tax governed by Law 20/1991, rather than Spanish VAT. Summum IA does not advise on tax matters and does not pretend to; that is what tax advisers are for. What we do solve is the mechanical work that framework generates: automatic document classification, data extraction from transport and customs paperwork, and RAG systems that answer questions about internal procedures with the source cited.

The third point is about method. The Canary Islands Statute of Autonomy (Organic Law 1/2018 of 5 November) recognises remoteness, insularity and outermost-region status in its Article 3, and refers explicitly to double insularity in Article 37.12. For an AI project, that translates into something concrete: coordination runs on video calls and shared documentation from day one, and the network infrastructure is finally keeping pace. Canalink, a public company owned by the Tenerife island council, is deploying the RING Project, a 553-kilometre subsea ring linking Gran Canaria, Fuerteventura and Lanzarote with a 34 million euro investment, 23 million of it from the European Union's CEF Digital programme (Data Center Market, 29 July 2026). On that basis we deliver every project ready for Article 50 of Regulation (EU) 2024/1689 (AI Act), which applies from 2 August 2026: an unambiguous notice that the other party is an AI system, and technical marking of generated audio. The broader regulatory risk assessment is signed off by Summum Consultoría.

The Artificial intelligence consulting for companies in Las Palmas and the Canary Islands process.

The process · four stages

Diagnosis of languages, channels and seasonality

We start by measuring where the time actually goes: which calls, messages and emails come in, in which language, in which time slot and with what seasonality. In a destination with a winter high season and British, German and mainland Spanish guests, the load pattern looks nothing like that of a mainland company. Out of this comes a short list of use cases ranked by volume and by what it costs to handle them today, with an explicit recommendation on what to leave out of scope in the first phase.

Designing the multilingual agent and the knowledge base

We define the conversational flow in every language the company genuinely serves, not the ones that look good in a brochure, and decide which part an agent can resolve and which part needs a RAG system over internal documentation. We also set the escalation rules: when the agent answers, when it hands over, what gets logged and in how much detail. The output is a functional blueprint that is reviewed and corrected before a single line of code is written.

Integration with island operations

We connect to what the company already runs: PMS or booking engine in accommodation, ERP and document manager in retail and distribution, telephony platform in customer service. From the outset we account for the archipelago's specifics, from IGIC invoicing to transport paperwork between islands and with the mainland, so the system does not jam on the first real case. We test with the company's own conversations and documents before anything goes into production.

Remote go-live and follow-up

Rollout and follow-up happen remotely, with training by video call and a usage and answer-quality dashboard live from day one. We reserve travel to the islands for the milestones that justify it: a delicate go-live, or in-person training for a front-desk team that is easier to gather once than to interrupt repeatedly. After that we review performance on a regular cycle and retrain the system with the conversations and queries that genuinely arrive, not with a laboratory corpus.

What is included

What Artificial intelligence consulting for companies in Las Palmas and the Canary Islands includes.

What goes into the project, and what stays alive once the project is over.

Use-case diagnosis by language and channel

A report that cross-references the volume of calls, messages and emails with the language they arrive in and the time slot they cluster around, then prioritises use cases by impact and effort. It also states what should stay out of scope in the first phase, and why.
Multilingual voice and chat agent

An assistant that handles bookings, changes, incidents and frequent questions in the languages the company genuinely works in, integrated with the phone system, the booking engine or the CRM, handing over to a person as soon as the conversation stops being routine.
RAG over internal documentation

AI-augmented search across operating manuals, internal procedures, supplier contracts and transport paperwork, answering in plain language and citing the original source, so anyone on the team can check where the answer came from instead of opening ten files in a row.
Document classification and extraction

Automatic reading of delivery notes, invoices, customs paperwork and certificates: the data is extracted, classified and posted into the ERP or document manager without being retyped, with mandatory human review on the cases the system itself flags as uncertain.
AI Act Article 50 compliance package

An unambiguous notice at the start of every conversation that the other party is an AI system, technical marking of generated audio and audit logs, in every language the agent serves and not only in Spanish.
Usage dashboard and periodic support

A dashboard covering volume handled, resolution rate without human intervention, handover reasons and the language of each conversation, plus regular performance reviews and retraining of the model with the real cases that day-to-day operations keep producing, season after season.

Summum cluster

How it connects with its sisters.

The split between the sister firms is explicit and does not change because the client is in the Canaries. Summum IA signs off the technical layer: multilingual agents, RAG, document classification and automation, with the Article 50 transparency mechanisms already built into the design. Summum Consultoría signs off the AI Act regulatory risk assessment, which is legal work rather than engineering. Two separate layers, two different owners, no overlap of service or keyword.

consultoría

Summum consultoría

Summum Consultoría classifies the AI system under Regulation (EU) 2024/1689, determines which obligations apply to it and produces the legal documentation the company will have to show if asked. Summum IA stays with the technical implementation. For a Canary Islands company serving customers in several EU countries, that separation avoids depending on a single provider for the whole file.

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Frequently asked questions about Artificial intelligence consulting for companies in Las Palmas and the Canary Islands.

Does a voice agent make sense for a Canary Islands hotel or inbound operator that already has a 24-hour front desk?

Yes, but for a different reason than the one usually pitched. The front desk of a Canary Islands property is not underused: it is saturated at specific hours and serving several languages at once. A voice agent absorbs the repetitive call (confirming a booking, changing a date, asking about transfer times) and leaves the team the conversations that genuinely need judgement. ISTAC notes that visitors from the United Kingdom, Germany and the rest of Spain contribute the most spending in the archipelago, so the agent has to work well in those languages from day one, not in a second phase that never arrives.

Do we need to be in Las Palmas de Gran Canaria or Tenerife to work with Summum IA?

No. The group has an office in Las Palmas de Gran Canaria and works with companies across both provinces, but we do not publish a visiting address: diagnosis, implementation and follow-up run entirely remotely, with discovery and training sessions by video call. In an archipelago whose Statute of Autonomy (Organic Law 1/2018) recognises double insularity as a structural condition, coordinating remotely is already what Canary Islands companies with sites on several islands do every day. We reserve travel to the islands for specific milestones that justify it, such as a delicate go-live or in-person training for the team.

Does Summum IA advise on the ZEC, the REF or IGIC?

No. The archipelago's own tax regime has its own legislation and its own specialists, but interpreting that framework and deciding what suits each company is the work of tax advisers, not of an AI consultancy. What we do is automate the mechanical part that framework generates: classifying documents, extracting the data from invoices and transport paperwork and posting it into the ERP, or building a RAG system that answers with the source cited on the internal procedures the company has already written down.

How many languages can an agent handle, and what does adding one more involve?

The limit comes from the business, not the model: current voice and text systems work comfortably in Spanish, English, German and French, which covers what most Canary Islands tourism businesses need. The laborious part is not the language itself but the knowledge behind it: each additional language means reviewing the answers, the tone and the property's own vocabulary, and testing it with real conversations before opening it to the public. That is why we recommend starting with the two or three languages that carry the volume and adding the rest once the first rollout has settled.

What happens to customer and booking data during implementation?

The architecture is decided according to the sensitivity of what will be processed. For booking data, customer history or contractual documentation we evaluate deployments with specific data residency or dedicated infrastructure, and we limit which part of the corpus the model ever sees. The conversational component is also subject to Article 50 of Regulation (EU) 2024/1689, which applies from 2 August 2026 and requires unambiguous disclosure that the user is talking to an AI system. The regulatory risk assessment relating to personal data processing is carried out by Summum Consultoría, coordinated with the technical project.

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